Customer Liaison Officer – Kerry

Job Introduction

TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications Infrastructure.Our teams have offices in Northern Ireland, Great Britain and Ireland.

TLI Group’s continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects such as the Smart Metering Project on behalf of ESB Networks. Replacing in excess of 2 million meters country wide for smart meters within that time frame.

The successful candidate will be working to support the operational process and be the link between the customer and the business in the role out of the Smart Metering Project.

The Officer is also required to perform all tasks allocated by the project manager in the overall function of contract requirements

This is an excellent opportunity to join and ultimately represent a rapidly expanding company.

Main Responsibilities

• Engage with the operation to identify customer who have not yet set appointments for SMART Meter installations.

• Contact customers via appropriate means to establish the correct customer and identify their requirements.

• Make 3 visits minimum to the customers location to engage (Morning, Afternoon and PM).

• Meet customers and provide advice on the SMART Metering programme with the intention of setting and installation appointment.

• Record all interaction on the hand-held devices and feedback to the wider team.

• Understand concerns from the clients and work through a suitable response.

• Assist in setting up processes and procedures with the team.

The Ideal Candidate